Genesis Casino Review
New customer offer.Exchange bets excluded. T&C applies.
- Carries a license from UK Gambling Commission
- Live chat open
- Mobile friendly casino
- Top-tier game developers featured
- Live chat not available 24/7
- Various country restrictions
The Genesis Casino is sorely lacking in a lot of departments and the cries and pleas of their customers are left unheard which is why most users are abandoning ship.
A Detailed Genesis Casino Review
The era of Genesis seems like it’s coming to an end, because once it had quite a promising start once, however, it is quite unfortunate that it did not live up to its expectations, but it has a lot of its sectors to blame.
There are multiple payment options offered by Genesis, for the ease and convenience of its users and helpers.
The swiftest way to make deposits and withdrawals would be to go through them using E-Wallets.
Genesis is not one of those sites that subtract bonuses from users using E-Wallets.
It takes about an hour to get done with the exchange of money through the portal. MasterCard and VISA are also supported but card payments are a bit slower, as they can take anywhere between 24 hours to 5 business days.
Which is in line with the industry average.
The wire transfer option is however not, as it takes around a minimum of 3 days to process and a maximum of 5 days.
Overall though the multiple banking options are provided and the transaction speed is quite reasonable so the banking department is certainly not where Genesis loses its points.
Players can choose from a wide selection of games, and options and categories of games which include table games and live casino with the emphasis being on slots.
Although the website seems, a rather low budget project and henceforth has quite a notable absence of 5 slot games and an overabundance of 3 slot games with not enough other games to balance the equation out and prevent the portal from being known exclusively for its 3 slot games.
The games collection is updated every so often however it is still relatively consistent with its oversupply and large magnitude of 3 slot games when it should be concentrating on getting 5 slot games and table games to mix things up and provide comprehensive alternatives to players so that they do not have to visit other sites.
Their customer support seems consistent with industry expectations and guidelines and is nothing exceptional.
You can call them, email them. Chat with them live so that they can help solve your queries, however, they are not of much help according to customer reviews, and offer sympathy and apologies but little else.
Most players are heavily dissatisfied with the customer support but have seemingly come to accept the abysmal affairs of the Genesis customer help sector.
We believe this casino is a 6/10.
It mostly is consistent with industry averages but there are many other places where it is not such as the customer support section, and the game collection.
Gone are the days when all you had to do to draw customers in was give them the option of fast withdrawals.
Other factors are equally if not more important and Genesis fails to deliver on most of these other factors.
- Unlimited withdraw limits
- Multiple withdraw methods
- Live chat open 24/7